Turning Customer Complaints Into Gold Part 2 – Deeper Understanding of Customers

Continuing the Turning Customer Complaints Into Gold series, this is part 2, Understanding your customers at a deeper level. A brief outline of the topics that are part of this series: Embrace Complaints Dive deeper in understanding your customers Define and implement an engagement strategy Create new benefits that will better serve your customers Build … Continue reading Turning Customer Complaints Into Gold Part 2 – Deeper Understanding of Customers