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How To Know What’s Really Going On With Your Campaign

Want to know what’s really going on with your marketing campaigns? LISTEN TO SALES CALLS In the B2C and D2C world, this is a huge volume of recordings to go through, but well worth the effort. Here’s a matrix that we use to help us focus on the key areas: Call VolumeConversion RateIndicatorsHighHighUtopia!!!HighLowScripting, Training, Promotional… Continue reading How To Know What’s Really Going On With Your Campaign

PART II – Home Services & Customer Insights

Following up on our previous blog on how the Home Services Industry needs help with customer insights ( https://psmadvisor.com/2019/05/21/home-services-industry-needs-help-with-customer-insights/ ) we will discuss some tips on getting this data. Let's face it, your customers depend on you, yet they only think of you when something breaks and you are not top-of-mind. It's the nature of… Continue reading PART II – Home Services & Customer Insights