PART II – Home Services & Customer Insights

Following up on our previous blog on how the Home Services Industry needs help with customer insights ( https://psmadvisor.com/2019/05/21/home-services-industry-needs-help-with-customer-insights/ ) we will discuss some tips on getting this data. Let's face it, your customers depend on you, yet they only think of you when something breaks and you are not top-of-mind. It's the nature of … Continue reading PART II – Home Services & Customer Insights

Home Services Industry Needs Help with Customer Insights

The Home Services industry is not only adopting technology to perform the jobs better, but also to start engaging the customers differently. However, the ecosystem is becoming a mix-match of solutions that is creating app fatigue from the Techs and the Customers on which one to use for which purpose (billing, viewing the job, scheduling, … Continue reading Home Services Industry Needs Help with Customer Insights