Conclusion to the Turning Customer Complaints Into Gold series. A brief outline of the topics that are part of this series: Embrace ComplaintsDive deeper in understanding your customersDefine and implement an engagement strategyCreate new benefits that will better serve your customersBuild a retention program that encompasses your engagement strategy and new benefit offerings As we… Continue reading Turning Customer Complaints Into Gold – Conclusion
Continuing the Turning Customer Complaints Into Gold series, this is part 3, Define and Implement an Engagement Strategy. A brief outline of the topics that are part of this series: Embrace ComplaintsDive deeper in understanding your customersDefine and implement an engagement strategyCreate new benefits that will better serve your customersBuild a retention program that encompasses… Continue reading Turning Customer Complaints Into Gold Part 3 – Define and Implement an Engagement Strategy
Continuing the Turning Customer Complaints Into Gold series, this is part 2, Understanding your customers at a deeper level. A brief outline of the topics that are part of this series: Embrace ComplaintsDive deeper in understanding your customersDefine and implement an engagement strategyCreate new benefits that will better serve your customersBuild a retention program that… Continue reading Turning Customer Complaints Into Gold Part 2 – Deeper Understanding of Customers
In my previous post, Turning Customer Complaints Into Gold, I wrote about how customer complaints are awesome and can be one of the most useful inputs for you to grow your business and set yourself apart in the marketplace. A brief outline of the topics that I’ll be covering in various parts: Embrace ComplaintsDive deeper in… Continue reading Turning Customer Complaints Into Gold Part 1 – Embrace Complaints
