Continuing the Turning Customer Complaints Into Gold series, this is part 3, Define and Implement an Engagement Strategy. A brief outline of the topics that are part of this series: Embrace ComplaintsDive deeper in understanding your customersDefine and implement an engagement strategyCreate new benefits that will better serve your customersBuild a retention program that encompasses… Continue reading Turning Customer Complaints Into Gold Part 3 – Define and Implement an Engagement Strategy
